Question 1

Is my session going to be with Amélie?

Accepted Answer

Yes. I work alone so any service booked through me, will be with me.

Question 2

I suffer from allergies, can I still book a service?

Accepted Answer

Yes, you can!
During the booking process, you will receive a link to a form to fill in. This form includes a space to list your allergies.
I will then do my absolute best to closely review products and ingredients to use only products that are safe for you.
However, if you’d prefer to do a patch test of the products, please send me an email via the contact form or text/DM on Instagram so we can book a time for you to come in and do just that.

Question 3

Do I have to chat to you during the massage?

Accepted Answer

No, you do not have to talk to me during the massage.
We start the appointment with a client consult so I have the information that I need and once you’re on the table, you can just enjoy and relax unless you are feeling cold, hot or you want me to adjust the pressure.

Question 4

Is the room heated?

Accepted Answer

Yes, the room is heated.
I tend to feel the cold a lot so the room will usually be nice and warm.

Question 5

Is the table heated?

Accepted Answer

There is a heating blanket on the table and I warm up the table on a medium setting before each massage session.
I check with you once you’re on the table to make sure you’re warm enough. Should you feel cold or too hot at any time during the massage, please let me know.
You can’t relax if your body temperature isn’t right. I promise I won’t be offended.

Question 6

I suffer from allergies, is the oil you are using safe?

Accepted Answer

I use grapeseed oil that is not fragranced. Grapeseed oil is amongst the safest option on the market for people who suffer from allergies. It is safe if you’re pregnant, in cancer remission, going through chemo, ...

However, if you'd prefer to do a patch test, send me an email or a text so we can book a time for you to pop in prior to your appointment.

Question 7

Can I bring my own oil?

Accepted Answer

If the oil you’re using is fragranced, then no. I am allergic to artificial fragrances.

Also, the oil I use is wamed up before your appointment so it is at a beautiful temperature when I apply it on you. If you’re bringing your own oil, you will lose this aspect of the experience and it would be a shame.

If you're ready to forgo the warmed-up oil and really want to bring your own oil, please send me an email with either a link to the oil you want to use or a photo of the ingredient list. The ingredients will be the deciding factor.

Question 8

I had a C-section, how long do I need to wait before coming over for a massage?

Accepted Answer

A 5 weeks post-c-section wait time is recommended, at minimum.

Question 9

Is there a bathroom I can use at my appointment?

Accepted Answer

There is a toilet for customers to use. I would recommend to go upon arrival.

Question 10

Is there a changing room?

Accepted Answer

Yes, there is a changing room. I provide a wrap-around spa towel with snaps. There is also a bathrobe and some slippers for you to use in the changing room. Each will be washed after each customer.

Question 11

Relaxing music with water sound stresses me out because it makes me want to pee.

Accepted Answer

I do my best to avoid music with water sounds as I know it can make you feel unconfortable.

Question 12

How long have you been doing massages for?

Accepted Answer

I was trained in 2014 in a 4 star resort at a luxe spa in Belgium.
I’ve been creating massage protocols since 2015.

Question 13

I just found out that I am pregnant, can I still get a massage?

Accepted Answer

Yes, of course you can. I just need to be notified so I can modify things slightly.

Question 14

I have cancer or I am in remission, is it safe to come get a massage?

Accepted Answer

I use a hospital grade cleaner on the surfaces, I change the towels in-between clients and all the products that I use are safe to use. Learn more on the Clean Beauty page.

Question 15

Is The Cocoon wheelchair accessible?

Accepted Answer

To my deepest regrets, I have to work with how the house was built. The driveway is very steep and the toilet room isn’t big enough for a wheelchair but there is a grab-bar being installed.

Although steep, the driveway can be used as a ramp and all the services take place on the ground floor.
There is space in the main treatment room for a wheelchair to manoeuvre.
If this is you, please get it touch to talk about how I can provide my services if you’d like to book

Question 16

Can my baby or toddler come with me to my appointment?

Accepted Answer

As a mum myself, I know how hard it is to carve out time, for selfcare. This is why babies are always welcome. I just need to be notified so I can factor in a bit more time and make sure I can bring the portacot and the baby rocker out.

For mobile babies, please do let me know at the earliest so I can make sure the floor is choke-hazard free and cord-free etc...
I am however not liable for your child’s safety during your appointment.

For makeup services, I would recommend that you have someone else to come with you to you appointment to entertain your little one for you.

For massage services, I would recommend that if you have a mobile child, you find someone to either come with you to look after your child during you massage OR, even better, find someone who can look after your child someplace else during your massage. The Local’s café, basically around the corner has a great kid’s section with a busyboard, kids books, reading corner etc...

Question 17

I need to cancel my appointment, what do I do?

Accepted Answer

Upon booking, you pay a non-refundable deposit.

If you’re cancelling 48 hours before your appointment and you have already paid in full, I will reimburse you the price of the service, minus the deposit you paid. As per my terms and conditions.
If you’re cancelling less than 48 hours before, no refund is available. I am however human and I do my best to be accommodating. If this is you, please send me an email to see if we can reschedule rather than cancel so you don’t lose your money.

Question 18

Why is the cancelling timeframe 48 hours?

Accepted Answer

I am a solopreneur and my services are available by appointment only.
48 hours gives me a chance to reach out to customers on my waitlist to try to fill in the gap left by a cancelled appointment.

Question 19

I am running late to my appointment, what do I do?

Accepted Answer

Running late happens. I expect you to notify me as soon as you can via text message. But please, drive safe. Don’t text and drive!
If you’re a mum of children under 10 years old, please let me know when booking your appointment. As I am a mum myself, I know how hectic getting out of the house can be so I take this into consideration and do my best to not have back to back appointments to not take away from the quality of the service you have booked.

Question 20

I need to reschedule my appointment, what do I do?

Accepted Answer

Life happens and sometimes we need to reschedule.
The policy is 48 hours’ notice to reschedule.
However, if you need to cancel because you can’t find childcare but the current health of your child is ok, send me a text and I’ll see how I can accommodate you. I know how hard it is as a mum, to carve out time for self-care.

You are allowed to reschedule an apopintment up to 3 (three) times.

Question 21

Are price GST included?

Accepted Answer

Yes, all prices are GST inclusive, unless specified otherwise

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